Research Spotlight: Closing the Gap or Widening the Divide: The Impacts of Technology-Enabled Coproduction on Equity in Public Service Delivery

Smart technologies, such as IoT and smart city management apps, can provide real-time and location-specific data that facilitates timely decision making in public resource distribution. It may also distort the distributional equity as many low-income may participate less. Existing research on technology-enabled citizen participation in public service provision shows mixed findings. Most studies find that…